ABOUT IRISH ARTS CENTER

Irish Arts Center (IAC) is a national and international home for artists and audiences of all backgrounds. Based in Hell’s Kitchen, New York City (near the corner of West 51st Street and Eleventh Avenue), IAC presents, develops, supports, and promotes work from established and emerging artists, providing cultural experiences that are innovative, collaborative, diverse, authentic, and emotionally and intellectually transporting, meet the highest standards of excellence, and celebrate our common humanity in an environment of Irish hospitality. Founded in 1972, throughout our history the Center has also provided community education programs and access to the arts for adults and children of all ages and ethnic, racial, and socioeconomic backgrounds.

ABOUT THIS POSITION

Irish Arts Center (IAC) is hiring a highly motivated, efficient, welcoming, and organized Part-Time House Manager to join the Audience Services team. This position will complement our existing House Managers and will work both independently and alongside an existing House Manager to ensure a warm, safe, and enjoyable experience for all audiences at IAC events. The ideal candidate will bring excellent customer service, interpersonal, administrative, and organizational skills, along with experience supervising a small FOH staff.

House Managers collectively share responsibility for covering a wide range of performances and events across nights, weekends, and holidays. This position must also be available for occasional team meetings during regular business hours.

This position is part-time with variable hours depending on programming and event needs, and reports to the Audience Services Manager.

In this role, the House Managers will be jointly responsible for:

• Event Management:
  • Ensuring excellent customer service from the front-of-house usher staff.
  • Providing a warm and welcoming patron experience at all performances.
  • Managing escalated audience questions and concerns; resolving customer service issues.
  • Executing immediate pre-show duties including assigning Usher and Volunteer positions, coordinating programs, brochures, or other materials, troubleshooting any day-of-show issues, and communication with fellow FOH staff and IAC staff.
  • Coordinating with Box Office, Facility, and Production staff to ensure safe and efficient management of entrance and exit of patrons from the venue each performance.
  • Supporting the upkeep of the appearance of the café, lobbies, and other public areas; communicates with Facilities as necessary to ensure a clean and safe environment. Assisting and supervising post-performance clean-up of theatre by ushers.
  • Coordinating performance timelines with Production and Stage Management, including house open times, performance start times, late-seating cues, and intermissions.
  • Overseeing any late seating to keep disruption to the performance at a minimum.
  • Understanding and implementing emergency protocols during evacuations or medical emergencies. Providing leadership in emergency situations, including fire alarm and inclement weather warnings. In case of fire, blackout or other such emergency, the House Manager is responsible for the safe evacuation of the audience, as well as completing the requisite reports as necessary for all emergency situations.
  • Keeping precise and detailed records of each performance and completing end-of-shift reporting duties. Maintaining accurate counts of attendees and working with the Box Office team to resolve any apparent inconsistencies. Reporting all ticketing, seating, or other customer service issues to the Audience Service Manager at the end of each performance.
  • Maintaining assisted listening devices, and walkie-talkies. Communicating any issues with equipment to the Audience Services Manager.
  • Understanding the operation and troubleshooting of NSCAN ticket scanning devices.
• Staff Management
  • Working closely with Audience Services Manager to ensure proper staff is in place for all performances and reporting any unexpected absences or tardiness of the usher team.
  • Supervising Ushers and Volunteers during events and performances.
  • Working with Audience Service Manager to execute and improve procedures for Front-of-House operations, including guest experience management and the enforcement of house rules and relevant health and safety guidelines.
  • Training and scheduling Ushers and Volunteers in coordination with the Audience Services Manager.
  • Adhering to and enforcing organizational standards and policies.
• Other duties as assigned

This is a part-time position starting in October. Pay begins at $20.75/hour. Shifts are typically 4 to 5 hours long, and each House Manager can expect to work 1 to 5 shifts per week, based on event schedules, programming needs, and mutual availability. Flexibility to cover both weeknights and weekends is required, with occasional daytime meetings.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk for extended periods of time; talk and hear; lift and/or carry up to 25lbs; walk, sit, bend and squat; view items at a close and distant range.

As IAC is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our staff. We are proud to be an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.
 

Qualifications

• Previous Front-of-House and Customer Service experience required.
• Supervisory experience strongly preferred.
• Experience with Tessitura NSCAN devices or comparable systems a plus.
• Comfortable with systems such as Excel, Word, OneDrive and SharePoint.
• Fire guard (F-03) certified or willingness to attend training. Must be certified within the first three months of employment.
• First Aid/CPR certified preferred or a willingness to attend training.
• Effective verbal communication skills.
• Ability to stay calm under pressure and create a positive atmosphere.
• Ability to treat all guests, staff, and clients in a respectful and inclusive manner.
• Must be comfortable working in settings with low lighting.
• Work in a performance space is a plus and love of the arts is a must.