Usher
The Irish Arts Center is seeking motivated and dedicated ushers to join our Front-of-House team. As the primary point of contact for our guests, ushers play a vital role in ensuring a warm, welcoming, enjoyable, and safe experience for all audiences at all IAC events. The ideal candidates will exhibit excellent customer service, attention to detail, perform well under pressure, and be creative, on-their-feet problem solvers.
Ushers are scheduled based upon availability and at the needs of the event or production. Must be willing to work nights, weekends and holidays as venue schedule requires. Reports to the Audience Services Manager. In this role you will be responsible for:
- Welcoming guests in a polite, professional and friendly manner, and proactively offering assistance as they arrive.
- Checking and scanning tickets and directing or escorting guests to their seats.
- Informing guests about the location of the restrooms, refreshments, and exits and other venue amenities.
- Tending to guests' comfort and assisting them with any questions or problems.
- Anticipating and providing assistance to guests with disabilities, mobility needs, or other accommodations, ensuring an inclusive and welcoming experience.
- Remaining attentive to guest activity to ensure a smooth, safe and enjoyable environment.
- Enforcing event rules and relevant health and safety regulations with professionalism and consistency.
- Following all emergency protocols and calmly guiding audience members to the exits in an orderly manner.
- Preparing and distributing programs, brochures, and other materials.
- Other duties as assigned.
Qualifications
- Previous ushering experience a plus.
- Fire Guard certification preferred.
- Effective verbal communication skills.
- Ability to read, analyze, and communicate seating locations and directions.
- Ability to respond to common inquiries or complaints from customers onsite.
- Ability to treat all guests, staff, and clients in a respectful and inclusive manner.
- Ability to work independently and with a team.
- Must be comfortable working in settings with low lighting.
- This is an in-person position.
- This job requires US work authorization. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. IAC participates in E-Verify.
Work Environment
- This is an in-person position.
- This job requires US work authorization. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. IAC participates in E-Verify.
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk for extended periods of time; lift and/or carry up to 10lbs; walk, sit, bend and squat; view items at a close and distant range.
As IAC is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our staff. We are proud to be an equal employment opportunity employer, and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.
To Apply
Please submit a resume and cover letter discussing what you enjoy about being an usher!
About Irish Arts Center:
Irish Arts Center (IAC) is a national and international home for artists and audiences of all backgrounds. Based in Hell’s Kitchen, New York City, Irish Arts Center presents, develops, supports, and promotes work from established and emerging artists, providing cultural experiences that are innovative, collaborative, diverse, authentic, and emotionally and intellectually transporting, meet the highest standards of excellence, and celebrate our common humanity in an environment of Irish hospitality. Founded in 1972, throughout our history the Center has also provided community education programs and access to the arts for adults and children of all ages and ethnic, racial and socioeconomic backgrounds.
Irish Arts Center recently completed construction of a $60 million landmark new permanent home, including a state of the art flexible performance and arts space for the presentation and development of work across a range of disciplines, including music, dance, theatre, film, visual arts, literature and the humanities; classrooms and studio spaces for education programs, development, and collaboration; technology to stream and distribute content on the digital platform; and an avenue-facing lobby café that is a hub for hospitality and interaction between artists and audiences. As part of a second phase, IAC will renovate its adjacent existing 51st Street building to provide a second, intimate performance space—the historic Irish Arts Center theatre—optimized for the most intimate live music and conversation, recordings, podcasts, master classes and special events, and a courtyard entrance on 51st Street where the historic Irish Arts Center and the new building meet.
As IAC is committed to representing diverse identities in our artistic programming, so too are we committed to diverse representations in our administrative team. Irish Arts Center is an equal opportunity employer and will consider all applicants for employment without unlawful discrimination based on race, creed (religion), color, sex (including gender expression), national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other characteristic protected by law.
New York Times New York’s Irish Arts Center Upgrades to a ‘Flagship Hub’ | The $60 million building in Hell’s Kitchen, which will present theater, dance, music and more, is scheduled to open in December.
American Theatre A Big Table: What the New Irish Arts Center Means for New York | The company’s glittering new $60 million building, long in the works, puts the emphasis on multidisciplinary programming and Irish hospitality.
Irish Times New York’s Irish Arts Center Gets a New Lease of Life